How does an account become disabled or closed?
An account may be disabled or closed for various reasons:
- The account holder contacted our Customer Support Center and requested that their account be disabled or closed. The Customer Support Center would have taken steps to fulfill that request.
- Self exclusion by an account holder
- Account inactive for more than three years as of March 31 of the current year. The review of account activity is done annually.
- Suspicious activity: Account holder didn’t respond to requests for account ownership or identification verification documents. Or account was determined to have violated the Terms and Conditions for this site; therefore, the account has been closed and any funds left in the account may be forfeited.