Lottery highly values integrity and security.

  • For a first-time withdrawal, documentation may need to be submitted and reviewed before the withdrawal is finalized. It will help if you make sure that all text and pictures in the images are clear and easy to read before uploading them. With the current high number of wins being processed, this may add up to 7 days to the withdrawal processing time.
  • If you have previously made a withdrawal with the same payment method, documentation would already be in place and the withdrawal should process more quickly.
  • If you want to check on the status of your withdrawal, you can view the status in your account.
  • If you need further assistance, Customer Support is available by chat, email, and phone (844)-887-6836.

All withdrawal requests may remain pending for up to 2 business days (Monday-Friday, excluding holidays) for initial processing. Processing times may vary depending on the selected withdrawal method. For your security, we may contact you during the processing time to upload additional documentation via the Secure Document Upload tool.

Once additional documentation is provided, the document review will take up to 3 business days. If the documentation is sufficient, your withdrawal will be approved. If the documentation is not sufficient, our compliance team will send an additional request to the email associated with your account. All relevant email notifications will be sent from

Once initial processing is complete and the withdrawal is approved, below are estimated processing times for each withdrawal method:

Withdrawal  Method

Estimated Time

ACH – Bank Transfer

3-5 business days

Online Banking
7-10 business days


2-4 business hours

Withdraw At Retail (Withdraw Voucher)

Immediately available to print on your My Account page

Withdraw to Visa Debit 24 business hours

Check (manual issuance)

Based on the Post Office delivery schedule



To ensure prompt completion of your withdrawal, please verify that your personal details and payment method information entered on the website are correct.

Please keep in mind that you are only able to withdraw account winnings and not deposits. This is a security measure used to prevent fraudulent deposit and withdrawal requests. 

If your withdrawal has not been approved or you have not received a follow-up email about the request after 3 business days, please contact Customer Support at 1-844-887-6836.