Updated August 11, 2020
Due to the COVID-19 pandemic, Michigan Lottery Claim Centers have been closed to the public. Lottery Claim Centers are now open by appointment only. Mail-in and drop-off claims also are accepted. Additional information about Claim Center procedures may be found below. We value your business and appreciate your patience while we work to process prize claims as quickly and as safely as possible.
ARE CLAIM CENTERS OPEN?
Yes, Claim Centers are currently open by appointment only. To schedule an appointment, call 1-844-917-6325 and select the office you would like to visit. Appointment space is limited. All players claiming a prize should bring their government issued photo ID and Social Security card. The name on the government issued photo ID and Social Security card must match in order for the claim to be processed.
If you are unable to schedule an appointment or concerned about visiting a Claim Center in person, please consider mailing your claim or dropping your claim off outside a Claim Center. These options are discussed further below.
WHAT SAFETY PRECAUTIONS IS THE LOTTERY TAKING?
Lottery staff will follow health and safety protocols during appointments, which include wearing masks, observing social distancing, use of a plexiglass partitions on counters, and frequently disinfecting shared or common surfaces. Each Claim Center will have a greeter to let players with appointments in at scheduled appointment times.
Lottery asks players who have an appointment to take the following precautions:
- Players should wait in their vehicle until their appointment time and avoid forming lines or congregating in groups.
- Players must bring and wear a face covering unless a medical condition requires use of an alternate form of protection.
- No guests will be allowed to accompany the player inside the office unless necessary to assist players as an accommodation for a disability or as an interpreter.
- During the appointment, players must observe social distancing, follow directional signs and floor markings, and use plexiglass shields on Claim Center counters.
- A maximum of 10 prize claims will be processed per appointment.
- Players who are sick or do not feel well should not schedule an appointment or visit a Claim Center.
These precautions are meant to increase everyone’s safety. We appreciate your patience and understanding.
If you are unable to schedule an appointment or concerned about visiting a Claim Center in person, please consider mailing your claim or dropping your claim off outside a Claim Center. These options are discussed further below.
ARE DEDICATED APPOINTMENTS AVAILABLE FOR VULNERABLE POPULATIONS?
Yes. Every Monday, Wednesday, and Friday appointments from 7:45 a.m. to 9:45 a.m. will be reserved to assist vulnerable populations, including people who are over 60, pregnant, or have chronic health conditions. Players who require an appointment during these hours should inform the Lottery when scheduling an appointment.
We ask anyone concerned about visiting a Claim Center in person, to please consider submitting your claim by mail or dropping your claim off outside a Claim Center. These options are discussed further below.
CAN I CLAIM A PRIZE WITHOUT AN APPOINTMENT?
Yes. You can mail in your claim or drop your claim off outside a Claim Center. The Ticket Receipt Form is available for download here. Always sign the back of your ticket, keep a record of the ticket information, and refrain from posting pictures of your winning tickets on social media.
HOW DO I CLAIM BY MAIL?
To claim a prize by mail you will need to complete a Ticket Receipt Form. The Ticket Receipt Form is available for download here. Keep a record of your claim before mailing it in. Keep a copy (picture or photocopy) of the front and back of the signed ticket and Ticket Receipt Form. For all claims please include the signed ticket along with a copy of your Social Security card and a valid government issued photo ID to the following address:
Michigan Lottery
Attn: Claim Center
PO Box 30023
Lansing, MI 48909
HOW DO I DROP OFF A CLAIM?
Players who wish to drop off a claim should follow the signs at the Claim Center directing them to the drop-off area. Lottery asks players who submit a drop-off claim to take the following precautions:
- Complete a Ticket Receipt Form in advance of visiting the Claim Center. The Ticket Receipt Form is available for download here.
- If a player has not completed a Ticket Receipt Form in advance, one will be provided, and players are asked to complete the form in their vehicles.
- Players should remain in their vehicle as much as possible and avoid forming lines or congregating in groups.
- Follow all posted signage and Lottery staff instructions.
Drop-off claims will be accepted from 8 a.m. to 4:30 p.m. Monday through Friday. After claims are processed, players will be mailed a check. Claim forms and further information about the drop-off process is available at www.MichiganLottery.com/Claims.
All players claiming a prize must bring their government issued photo ID and Social Security card. The name on the government issued photo ID and Social Security card must match in order for the claim to be processed.
CAN I CLAIM A PRIZE $100,000 OR MORE?
Yes. Please contact Lottery Player Relations at 844-887-6836, option 2, regarding any prize of $100,000 or more.
HOW DO I CLAIM A PRIZE I WON PLAYING LOTTERY GAMES ONLINE?
Many prizes won online will be automatically loaded to your account or can be claimed online. Please contact Lottery Player Relations at 844-887-6836, option 2, regarding any prize of $100,000 or more.
CAN I CLAIM PRIZES AT RETAIL LOCATIONS?
Yes, prizes up to $600 may be claimed at retail.
CAN I REDEEM A COUPON THAT EXPIRED DURING STAY HOME, STAY SAFE?
Due to COVID-19, expired coupons have not been removed from player accounts since March. These coupons are redeemable at Lottery retailers regardless of the expiration date printed on the coupon. Beginning August 28, 2020, expired coupons will be removed from player accounts 30 days after expiration. Coupons issued after Aug. 28, 2020 will be removed from player accounts once the coupon is redeemed or 30 days after expiration.
CAN I CLAIM MY PRIZE THAT EXPIRED DURING STAY HOME, STAY SAFE?
Expiration dates on Michigan Lottery tickets were temporarily suspended in March due to the COVID-19 pandemic. Expiration dates will be reinstated for all Lottery tickets after August 28, 2020. To claim a prize on a ticket that expired during this period, players may mail in their claim, drop off their claim at a Lottery Claim Center, or make an appointment to claim their prize at a Claim Center. To make an appointment, or for additional information, players may call 844-917-6325.
For further assistance, please contact us at onlinehelp@michiganlottery.com.